Help center & FAQ
Everything you need to know about booking with Tawlla.
Each restaurant publishes discounts for specific days and time slots. When you book one of these slots, the discount is applied by the restaurant directly on your bill, for the eligible items stated in the offer.
No. Booking is free and no payment is taken online. You pay the restaurant directly, with the discount applied.
It depends on each offer: food only, food and drinks, or the entire bill. Some items (e.g. daily specials, items sold by weight) may be excluded. The conditions are always displayed before you confirm.
On arrival, give your reservation reference or show the QR code available in “My reservations”. The restaurant checks you in to validate the discount.
Yes, free of charge, until the deadline shown on your reservation (usually 2 hours before). After that, please call the restaurant.
Restaurants may release your table after a reasonable delay. Repeated no-shows may lead to the suspension of your account.
Open the reservation in “My reservations” and use “Report a problem”. Our team will investigate with the restaurant.
Use the “Become a partner” form. Our team reviews every restaurant before it appears on the platform.
Still need help? Contact us